Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Website, including any content, services, or features provided. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

Acceptance of Terms

By accessing or using the Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian, and you agree to comply with these Terms. We reserve the right to modify these Terms at any time, and such changes will be effective upon posting on the Website. Your continued use of the Website after changes constitutes acceptance of the updated Terms.

Use of the Website

• Permitted Use: The Website is intended for personal, non-commercial use to learn about the Himalayan Folk Festival, purchase tickets, or access related services. You may not use the Website for any unlawful or unauthorized purpose.
• Prohibited Conduct: You agree not to:
  • Use the Website to violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to any part of the Website or its systems.
  • Use automated tools (e.g., bots, scrapers) to access or collect data from the Website.
  • Post or transmit harmful, offensive, or unlawful content.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Event Tickets and Participation

• Ticket Purchases: Tickets for the Himalayan Folk Festival may be purchased through the Website or authorized third-party platforms. All sales are subject to availability and our Cancellation & Refund Policy (see below).
• Event Conduct: Attendees must comply with festival rules, including safety and behavioral guidelines, as communicated on the Website or at the event. Failure to comply may result in removal from the event without refund.
• Event Changes: The festival organizers reserve the right to modify event schedules, performers, or venues due to unforeseen circumstances. Such changes do not entitle ticket holders to a refund unless specified.

Intellectual Property

• All content on the Website, including text, images, logos, and multimedia, is owned by or licensed to Himalayan Folk Festival and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission from us, except for personal, non-commercial use as permitted by law.

User-Generated Content

• If you submit content (e.g., comments, photos, or reviews) to the Website, you grant Himalayan Folk Festival a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content in connection with the festival and its promotion.
• You are responsible for ensuring your content does not infringe on third-party rights or violate applicable laws.

Third-Party Links and Services

• The Website may contain links to third-party websites or services (e.g., ticket vendors, sponsors). We are not responsible for the content, policies, or practices of these third parties. Your interactions with such sites are at your own risk.

Termination

We reserve the right to suspend or terminate your access to the Website or any services, without notice, if you violate these Terms or engage in any conduct that we believe is harmful to the Website, the Himalayan Folk Festival, or other users.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in New Delhi, India. You agree to attempt to resolve any disputes amicably through negotiation before pursuing legal action.

Privacy Policy

This Privacy Policy outlines how Himalayan Folk Festival ("we," "us," or "our"), operating through our website himalayanfolkfestival.in, collects, uses, stores, discloses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in handling your data, in compliance with the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws in India. By accessing or using our website, you consent to the practices described in this policy.

Introduction & Scope

The Himalayan Folk Festival is an eco-cultural event celebrating nature, culture, and community in the Himalayas, promoting sustainable tourism and art. This Privacy Policy applies to all users of our website, including visitors, event registrants, and participants engaging with our services. It governs the collection, use, and protection of personal information provided through our website or related services.

Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we may collect include:

Personal Information

• Contact Information: Name, email address, phone number, and residential address (e.g., when you register for the festival, purchase tickets, or subscribe to newsletters).
• Event-Related Information: Details such as dietary preferences, travel plans, or accommodation preferences provided during event registration.
• Payment Information: Bank account, credit/debit card details, or other payment instrument details (processed securely via third-party payment gateways).

Sensitive Personal Data (as per IT Rules, 2011)

• Financial information (e.g., payment details for ticket purchases).
• Any other sensitive data you voluntarily provide, excluding information in the public domain or furnished under the Right to Information Act, 2005.

Non-Personal Information

• Usage Data: IP address, browser type, device information, pages visited, and time spent on the website.
• Cookies and Tracking: We use cookies to enhance user experience, track website usage, and serve relevant content. You can manage cookie preferences via your browser settings.

How We Collect Information

We collect information when you:

• Visit our website, himalayanfolkfestival.in.
• Register for the festival or related events.
• Make a payment for tickets or services.
• Subscribe to our newsletters or promotional updates.
• Contact us via email, forms, or other communication channels.
• Interact with our website, enabling automatic collection via cookies or analytics tools (e.g., Google Analytics).

Purpose of Collection and Usage

We use your information for the following purposes:

• To process event registrations, ticket purchases, and related services.
• To communicate updates, event details, or promotional offers (with your consent).
• To improve our website functionality and user experience.
• To analyze website usage and optimize content delivery.
• To comply with legal obligations under Indian laws, including the Information Technology Act, 2000.
• To respond to inquiries, feedback, or grievances.

Disclosure of Information

We do not sell or share your personal information with third parties except in the following cases:

• Service Providers: We may share data with trusted third-party providers (e.g., payment gateways, email marketing platforms) to facilitate services, ensuring they comply with data protection standards.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Event Partners: Limited information (e.g., name, contact details) may be shared with event partners or sponsors for logistical purposes, only with your consent.

Security Practices

We implement industry-standard security measures to protect your personal information, in compliance with the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, including:

• Encryption of sensitive data (e.g., payment details) using SSL/TLS during transmission.
• Secure storage of data on servers hosted in compliance with Indian data protection regulations.
• Access controls to limit data access to authorized personnel trained in data protection.
• Regular security audits and vulnerability assessments to maintain data integrity.

While we take all reasonable precautions, no system is entirely secure. In the event of a data breach, we will notify affected users as required by applicable laws.

Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Request details of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Withdrawal of Consent: Opt out of data collection or processing (e.g., unsubscribe from newsletters).
• Deletion: Request deletion of your data, subject to legal obligations.

To exercise these rights, contact our Grievance Officer (details below).

Cookies and Tracking

We use cookies to enhance your browsing experience and collect usage data. Cookies may include:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: To track website performance (e.g., via Google Analytics).
• Marketing Cookies: To deliver personalized content or ads (with your consent).

You can disable cookies through your browser settings, but this may affect website functionality. To opt out of Google Analytics tracking, visit Google’s opt-out page.

Third-Party Links

As outlined in the Terms and Conditions, our Website may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

Cancellation & Refund Policy

Thank you for purchasing tickets for Himalayan Folk Festival. We truly appreciate your support.

Cancellation

Once tickets are booked, they cannot be cancelled. Please ensure all details are correct before completing your purchase.

Refunds

• All ticket sales are final and non-refundable.
• Refunds will only be issued if the event is cancelled by the organizers. Refunds will be processed to the original payment method within 10-15 business days of the cancellation announcement.
• If an event is postponed, your ticket will remain valid for the rescheduled date. No refunds will be given.

Shipping Policy

This Shipping Policy outlines the terms and procedures for the delivery of physical items, such as tickets, merchandise, or other festival-related products, purchased through our Website. Please read this policy carefully before placing an order.

General Information

• Applicability: This policy applies to all physical products purchased through the Himalayan Folk Festival Website. For digital products (e.g., e-tickets), delivery details will be provided via email or account access.
• Order Processing: Orders are typically processed within 2-3 business days after payment confirmation, subject to product availability and verification.

Shipping Methods and Costs

• Shipping Methods: We partner with trusted courier services to deliver your order. Available shipping options (e.g., standard, express) will be displayed at checkout, along with estimated delivery times.
• Shipping Costs: Shipping fees are calculated based on the weight, dimensions, and destination of the order. The exact cost will be shown at checkout before you confirm your purchase.

Delivery Locations

• Domestic Shipping: We currently ship to addresses within India. For specific regions (e.g., remote or restricted areas), delivery may be subject to additional fees or restrictions.
• International Shipping: At this time, we do not offer international shipping. If this changes, we will update this policy and notify customers via the Website.

Delivery Times

• Estimated Delivery: Delivery times vary based on the shipping method and destination. Standard domestic shipping within India typically takes 5-15 business days, depending on the region (e.g., metro cities vs. remote areas).
• Delays: While we strive to meet estimated delivery times, delays may occur due to factors beyond our control (e.g., weather, courier issues, or holidays). We are not responsible for such delays but will work to resolve any issues promptly.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information (if available). You can track your order using the provided link or by contacting our support team.

Shipping Issues

• Incorrect Address: You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses.
• Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue or provide a replacement, subject to availability.
• Non-Delivered Orders: If your order is not delivered within the estimated timeframe, contact us, and we will investigate the issue with the courier.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page, and the "Last Updated" date will reflect the effective date of the new policy. Last Updated: September 9, 2025

By placing an order on our Website, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Contact

If you have any queries regarding refunds, privacy, or terms, please contact us at:

• Email: himalayanfolkfestival@gmail.com
• Phone: +91 87555 87899