This Shipping Policy outlines the terms and procedures for the delivery of physical items—such as merchandise, or other festival-related products—purchased through our Website. Please read this policy carefully before placing an order.

1) General Information

• Applicability: This policy applies to all physical products purchased through the Himalayan Folk Festival Website.
  For digital products (e.g., e-tickets), delivery details are provided via email or your account immediately after purchase.

• Order Processing: Orders are typically processed within 2–3 business days after payment confirmation, subject to product availability and verification.

2) Shipping Methods & Costs

• Methods: We partner with trusted courier services. Available options (e.g., Standard, Express) and estimated delivery times will be shown at checkout.

• Costs: Shipping fees are calculated based on weight, dimensions, and destination. The exact cost is displayed at checkout before you confirm your purchase.

3) Delivery Locations

• Domestic Shipping (India): We currently ship to addresses within India. Certain remote or restricted locations may attract additional fees or longer timelines.

• International Shipping: Not offered at this time. If this changes, we’ll update this policy on the Website.

4) Delivery Times

• Estimated Delivery: Timelines vary by method and destination. Standard domestic shipping typically takes 10–15 business days from dispatch.

• Delays: While we strive to meet estimates, delays may occur due to factors beyond our control (e.g., weather, courier issues, holidays, local restrictions). We are not responsible for such delays, but we will work with the courier to resolve issues promptly.

5) Order Tracking

Once your order ships, you will receive a dispatch confirmation with tracking information (if available). Track using the link provided or contact our support team for assistance.

6) Shipping Issues

• Incorrect Address: You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery arising from incorrect or incomplete addresses. Orders returned due to address issues may incur re-delivery charges.

• Lost or Damaged Items: If your parcel is lost or arrives damaged, contact us within 7 days of the expected delivery date (or receipt, for damage). We will coordinate with the courier to investigate and, if confirmed, replace the item or provide a suitable remedy, subject to availability.

• Non-Delivered Orders: If your order has not arrived within the estimated timeframe, please contact us. We will open a case with the courier and keep you updated.

7) Partial Shipments & Out-of-Stock Items

To avoid delays, we may split shipments at no extra cost. If an item is out of stock after you order, we will notify you with the updated timeline or options.

8) Changes After Dispatch

Once dispatched, orders cannot be rerouted. If a delivery attempt fails, the courier may schedule a re-delivery or hold the parcel at a local facility. Additional fees (if any) are the responsibility of the recipient.

9) Contact

For questions about shipping or to report an issue, please contact:
Email: shop@himalayanfolkfestival.in